Account Brokers

Know your options in seat leasing versus building yourself, value the per hour rule of thumb regardless of what account method of payment is (per head, minute, contact, resolution, airtime, etc). It all comes to the hourly rate you pay staff and what you invoice your client/account.
Gain/ bridge YOUR OWN funding to build asset in an account of your own, get residual income from theirs on tenure, count on a full service support for your operation, concentrate 100% on the product and let indigo keep you compliant with everything else (i.e., legal, payroll, taxes, contracts, hiring & dismissals, labor law, IT support).
Let us help you find the right people to service your clients’ account so you can keep more of the money.
Use the Indigo umbrella to give credibility to your clients to show that you have a solid solution to their needs at a great price.

*If you prefer, you set the price and pay us for the services or we will bill your clients and pay you a commission back

For Outsourcing Brokers:

How much will this cost you ask?
Depending on how much you choose to pay your agents and supervisors in salary and incentive, fully costed you will be paying out the door for bi-lingual, educated agents.
If you need ONLY Spanish Speaking agents, We have it.
Have your own company and payroll and accounting services – no problem. Pay only for the cubicles and get a discount.

This includes EVERYTHING but your phone bill:

• Indigo provided Payroll and Legal Services:
• Indigo Complete Payroll Services - Cost of Payroll, accrued vacation and severance +VAT plus 4.0%
• Payroll Taxes - on total payroll and accrued +VAT plus 4.0%
• Indigo Accounting and Payroll Services - Company pays and is responsible for funding, payment and legal
• Use of office facilities, Computers, Cubicles, Chairs, Headsets
• Redundant High-Speed Fiber Optic Internet (Atlantic & Pacific ISP)
• Use of Training Rooms and Conference Room
• IT Support, Hardware Support
• Janitorial Services, Armed Security
• General Facility Management overseeing
• Report issues observed to designated company representative
• Use of lockers during shifts
• Live Video Surveillance Security System
• Break Room Area, Ping Pong, Roku, PS3
• Biometric Timecard Payroll System
• Assistance with night staff Transportation (Required by labor law after 7pm)
• Cafeteria services on Employee’s Payroll deduction *optional
• Beach Spa and Hotel Membership Benefits and giveaways on good performance
• Cabin in volcano / Team Building activities and incentives offsite
• Initial HR Screening – we will find the people and team you need to run your operation
• All Legal, Accounting Services and Required Government Reporting
• Need a US Entity? We can assist you with that information and process
• Discount Long Distance VOIP Phone Service (detailed and exhaustive reporting data)
• Workforce Management and recruitment personnel if needed *
• HR Compliance included + ongoing Training as needed
• Legal Services for Employment contracts and terminations
• Including help in setting up 30-day Employee Trial Periods before Employment Contract and severance accruals.