Clients

Know your host facility, see our work culture, rated and compliant we ensure quality people to do quality service and performance, our work ethics and environment keeps qualified agents on board for lengthy tenure, which in turn  means an experienced representative of your brand.
Better than traditional outsourcing, we yield you 100% control and say over the staff and management of your product, their metrics and expected targets as KPI, the account Manager deals 100% with the operation and its success, let IndiGO! handle the rest of admin, finance and government compliance.
We don’t recycle agents not suitable for your account by rewarding them placement in another (when it’s a performance issue of neglect, fraud or misrepresentation of client’s product), our model mandates zero tolerance to mediocracy.
Ministry of labor licensed for call center occupational use, safety and security compliant, 24 hour armed security services with video monitoring. Fully registered and licensed for international services/banking.

For companies in the USA wanting to save money:

Why pay a middle man to provide your services? We will help you find the right person to run your operation and they will work for you – at cost!
You determine what you will pay your agents (we can advise) and you pay them – at cost!
You choose the phone service you want to use (or we can help) and you pay for it – at cost!
Need the assurance of US presence? Not a problem. Our parent company is in Las Vegas Nevada.

How much will this cost you ask?

Depending on how much YOU choose to pay your agents and supervisors in salary and incentive.
If you need ONLY Spanish Speaking agents, We have them!.
This includes EVERYTHING but your phone bill:

• Indigo provided Payroll and Legal Services:
• Indigo Complete Payroll Services - Cost of Payroll, accrued vacation and severance +VAT plus 4.0%
• Payroll Taxes - on total payroll and accrued +VAT plus 4.0%
• Indigo Accounting and Payroll Services - Company pays and is responsible for funding, payment and legal
• Use of office facilities, Computers, Cubicles, Chairs, Headsets
• Redundant High-Speed Fiber Optic Internet (Atlantic & Pacific ISP)
• Use of Training Rooms and Conference Room
• IT Support, Hardware Support
• Janitorial Services, Armed Security
• General Facility Management overseeing
• Report issues observed to designated company representative
• Use of lockers during shifts
• Live Video Surveillance Security System
• Break Room Area, Ping Pong, Roku, PS3
• Biometric Timecard Payroll System
• Assistance with night staff Transportation (Required by labor law after 7pm)
• Cafeteria services on Employee’s Payroll deduction *optional
• Beach Spa and Hotel Membership Benefits and giveaways on good performance
• Cabin in volcano / Team Building activities and incentives offsite
• Initial HR Screening – we will find the people and team you need to run your operation
• All Legal, Accounting Services and Required Government Reporting
• Need a US Entity? We can assist you with that information and process
• Discount Long Distance VOIP Phone Service (detailed and exhaustive reporting data)
• Workforce Management and recruitment personnel if needed *
• HR Compliance included + ongoing Training as needed
• Legal Services for Employment contracts and terminations
• Including help in setting up 30-day Employee Trial Periods before Employment Contract and severance accruals.